Technical issues

Last updated on Dec 22, 2025

We are so sorry to hear that you are having a technical issue! Please follow these 3 quick steps:

Step 1

Describe the issue clearly and step by step. Include what you did, what you expected to happen, what happened instead, and whether anything changed before the issue started.

Step 2

Provide your device details and attach proof. Include your device model, operating system and version, browser (if applicable), and add a screenshot or short screen recording if possible.

The more precise the information, the faster we can resolve the issue.

Step 3

Email help@getqr.com to contact our support team.