Technical issues

Last updated on July 2, 2026

We’re sorry to hear you’re experiencing a technical issue. To help us investigate and resolve it as quickly as possible, please share the details below.

You can report bugs directly from your GetQR account by clicking the Report a “Bug button” in your dashboard.

You can also contact us by email at help@getqr.com.

Step 1. Describe the issue

• What were you trying to do?
• What did you expect to happen?
• What happened instead?
• Did anything change before the issue started?

Step 2. Share your device details and attach proof

• Device model, for example iPhone 14, Samsung Galaxy S23, MacBook
• Operating system and version, for example iOS 26, Android 14, Windows 11
• Browser, if applicable, for example Chrome, Safari, Firefox
• A screenshot or short screen recording, if possible

The more detail you provide, the faster we can investigate and resolve the issue.