GetQR

Help Center

Refund Policy

Last updated on June 15, 2026

1. General

Payments are generally final once processed. In some situations, we may be open to reviewing a request, and where we feel it's appropriate, we'll do our best to find a fair resolution. There's no set formula for what qualifies, as each situation is looked at on its own terms.

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a digital services contract within 14 days of purchase. By starting your trial or subscription and receiving immediate access to the Service, you expressly request immediate performance of the contract and acknowledge that your right of withdrawal is lost once the Service has been supplied, as permitted under applicable consumer protection law.

2. Refund Eligibility

Refunds may be issued for:

  • Duplicate or erroneous charges.
  • Technical issues preventing service access.
  • Legal obligations requiring reimbursement.

3. Ineligible Cases

Refunds will not be granted for:

  • Change of mind
  • Partially used billing cycles
  • Downgrade or non-use of the service

4. Request Process

If you'd like to raise a concern, please reach out to us at help@getqr.com within 30 days of the charge, and include your account email along with any relevant payment details. If we're able to process a refund, it will be returned to the original payment method you used, and typically appear within 5 business days, depending on your bank.

5. Currency Processing

5.1 Supported Currencies:

  • United States (USD).
  • European Union (EUR).
  • United Kingdom (GBP).
  • Canada (CAD).
  • Australia (AUD).

    For all other regions, charges will be processed in USD.

5.2 Currency Conversion:

  • Exchange rates are determined by your bank or card issuer.
  • Any currency conversion fees charged by your bank are not refundable.
  • You may see currency conversion charges on your statement from your bank.

Note: While we don't charge additional fees for currency conversion, your bank or card issuer may apply their own conversion fees or charges. Please check with your financial institution for details about their international transaction policies.