Why is my QR Code no longer working?
Last updated on Apr 22, 2025
If your QR code has stopped working, here are the most likely reasons — and what you can do to fix it.
1. Your plan or 7-day trial ended
When your paid trial ends or a renewal payment can’t be collected your dynamic codes stop working until the plan is reactivated.
Fix: Renew your plan or update your card in Billing.
2. The QR code is paused
Paused QR codes are temporarily turned off and scans show a service page. This can happen if you paused the QR code in your GetQR dashboard.
Fix: Open "My QR codes" page in your GetQR cabinet and Unpause your QR code.
3. The QR code was deleted
Deleted codes no longer work. Scanners will see an error or service page. This can happen if you deleted the specific QR code in your GetQR dashboard.
Fix: Create a new code and update any printed materials.
4. The link behind your code is broken
This could happen either if you entered the wrong link when creating your QR code, or the destination page was removed. People who scan your QR code may see 404 Not Found or 410 Gone after scanning. The QR code itself is fine; the link isn’t.
Fix: Open the destination URL in your browser. If it doesn’t load, update the QR code’s destination to a working page.
How to Reactivate Your QR Codes
To get your QR codes working again:
- Log in to your GetQR dashboard
- Go to the “Plans and Payments” section
- Choose the subscription that best fits your needs
Your QR codes will be reactivated instantly after upgrading — no need to reprint or change the code.
Already on a Paid Plan?
If you are a paid member and believe this is a technical issue, please reach out to us via the support chatbot available in your dashboard. Our team will investigate and help you restore your QR codes as quickly as possible.