I think I was charged after cancelling. What should I do?
In many cases, the order of events is actually reversed: the charge happened first, and then user cancels.
Here's how to check what really happened:
1. Look for your cancellation confirmation email
Every successful cancellation triggers a confirmation email immediately. If you don't have one, the cancellation didn't go through.
- Search your inbox for emails from GetQR with "cancellation" in the subject
- Check spam, junk, and promotions folders
- Search any other email addresses you might have used to register
No email = no cancellation. Once you complete cancellation at Cancellation portal and reach the final confirmation screen, the email arrives within minutes.
2. Compare the dates
If you have a confirmation email, compare two dates:
- The date on the cancellation email
- The date of the charge on your statement
If the charge date is before the cancellation date, the renewal had already processed when you cancelled. The cancellation stopped future renewals, but not the one already in motion. This isn't a billing error.
If the charge date is after the cancellation date, that's a real billing error — we'll fix it.
3. Rule out the other common causes
- Cancellation was scheduled, not immediate. Cancellation stops future renewals, but the current paid period continues until it ends. If your renewal was already due before you cancelled, that charge will have processed.
- More than one account. If you registered with a different email than the one you usually use, you might have two accounts — one cancelled, one still active. Try logging in with any other addresses.
What to do next
If everything checks out as a real billing error — charge date after cancellation date, confirmation email in hand — email help@getqr.com. We'll resolve it directly.
Please reach out before filing a bank dispute. Disputes temporarily suspend your account during investigation and slow everything down for both of us.
If you can't find a confirmation email anywhere, cancel now at Cancellation portal to stop future charges, then write in about the past one.